ICA offers comprehensive claims management solutions to process any claim type for personal or commercial losses.  Throughout the United States, whether it’s complex day-to-day claims or catastrophic events, ICA offers customizable options as well as third-party administration (TPA) services, based on our client’s specific needs.


CUSTOMIZED SERVICE

We can mix and match our services to meet your specific needs. ICA offers appraisals, as well as full adjustments, for damage to structures, contents, and business personal property. Whether it's minor damages or multi-million dollar losses, ICA has substantive experience working with different industries and policy types across varied lines of insurance to handle both simple and complex property losses.

EXPERT MANAGEMENT

Our hands-on management team collectively holds over 300 years of industry experience in handling personal and commercial lines, with most members originating from inside the nation's top 10 insurance companies.  Our expertise allows us to provide excellent service and problem-solving solutions to our customers.

 

 

 

 

SUPERIOR STAFFING

Since 1991, ICA has exponentially increased in size and scope, yet our goal has remained the same: to go beyond the normal standard of good customer service. During times of catastrophe, ICA has more than 250 seats available for quality assurance, inside adjusting, and/or call center services. We know that the caliber of services we offer makes an important difference to those coping with loss.

 

 

 

INNOVATIVE SPIRIT

We are committed to developing innovative technologies to support our customer base. This has positioned ICA to lead the claim service industry through proprietary software, cross-platform integration, and mobile capabilities. These functions enable ICA to track data points for focused reporting such as cycle times, correction percentages/reasons, reopen percentages/reasons, re-inspection results, and loss cost management. Reliability and consistency are the foundations of our technical infrastructure for every manner of contingency or disaster recovery plan. At every turn, ICA maximizes its technology and extremely efficient workflow to minimize cycle times.  We deliver a work product that supports our clients’ overall customer service experience and financial goals.

 

OUR MISSION

To be the best Independent Adjusting Firm in the US, by offering our partners the most in customer service, cost-efficiency, and knowledgeable execution during the claims management process. ICA will operate on a platform that’s financially sustainable and offers profitable growth to our shareholders and expanded opportunities for career growth and development for our employees. Our objectives will be clear, our results measured and success celebrated.


OUR PLEDGE

  • Always view ourselves as a service company first
  • To meet or exceed our clients’ needs and expectations
  • Build personal and trusting relationships
  • Be leaders in the Insurance Claims industry

 

  • Provide an atmosphere that maximizes each employee’s skill set
  • Use our expertise to build value for our customers
  • Build long-term growth for our shareholders

Beginning in 1991 as a small independent firm serving the Dallas/Fort Worth Metroplex area, ICA, Inc. grew to become a national company. We are proud of our long history serving the insurance industry in day-to-day losses and as a significant presence in the catastrophe segment of the insurance industry. Throughout the years, ICA has maintained the necessary resources, expertise, and technical support to perform at optimum levels a multi-line, full service, independent adjusting company. When you choose Insurance Claims Adjusters, you choose a wealth of knowledge backed by superior service resulting in all-around success. Headquartered in Charlotte, NC, ICA is a national company with regional offices strategically located in California, Texas, and North Carolina for immediacy and convenience. ICA was a privately held company for 22 years before it was purchased by Brown & Brown, Insurance and now operates as ICA, LP.

ICA was a privately held company until 2013, where it was purchased by Brown & Brown Insurance (NYSE: BRO), as a wholly owned subsidiary. 

Brown & Brown is, quite simply, a singular standard of excellence in a very competitive and dynamic industry. Brown & Brown invites agencies that have high-quality people with proven track records of customer service to join their team. A decentralized operating model allows agencies to maintain prideful relationships with their clients, carriers, and local communities. ICA maintains decision-making authority and carrier relationships at the local level while gaining access to the collective wisdom of 200 offices.

Under Brown & Brown’s ownership, ICA has insurance coverage on its business that far exceeds the minimum requirements of our clients. Workers compensation, E&O, auto liability, general liability, fidelity, and cyber liability coverage is provided for all adjusting resources utilized to satisfy our obligations to our customers whether it’s a W-2 employee, dedicated or non-dedicated, 1099 resource. ICA also manages this for compliance in our Vendor Management model.